Privacy Policy
Your privacy is important to us.
Last updated: 2nd November 2026
Who we are
This website is run by Eclipse Manufacturing Solutions Ltd, Unit 4, Arundel Business Park, Claywheels Lane, Sheffield S6 1LZ. Registered in England and Wales, company no. 10676572.
We are the data controller for personal information collected through eclipsemanufacturingsolutions.co.uk. If you have any questions about this policy or how we use your data, contact us at sales@eclipsemanufacturingsolutions.co.uk or on 0114 233 7941.
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
- Enquiry details: your name, company, email address, phone number and the details of your project, when you contact us by phone, email or through our website.
- Customer details: if you go on to work with us, the contact, site, delivery and invoicing details needed to deliver your project.
- Website usage data: such as pages visited, device and browser type, approximate location and how you arrived at our site. Analytics data is collected only if you consent through our cookie banner. See our Cookie Policy.
We don't sell products directly through this website, and we don't send marketing emails.
How we use your information, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Legitimate interests, or taking steps to enter into a contract at your request |
| Designing, manufacturing and installing projects, and invoicing | Performance of a contract |
| Keeping business and financial records | Legal obligation |
| Keeping our website secure and working properly | Legitimate interests |
| Understanding how our website is used | Consent, via our cookie banner |
Who we share your information with
We don't sell your personal data. We share it only with trusted service providers who help us run our business, and only as needed:
- Website platform: Squarespace, which hosts our website and provides built-in visitor statistics
- Analytics: Google Analytics, only if you accept cookies
- Business systems: e.g. email and accounting providers, to manage enquiries, quotations and invoices
- Delivery and installation partners: where needed to deliver your project
We may also disclose information where required by law, or as part of a sale or restructure of our business.
Some of these providers, including Squarespace and Google, may process data outside the UK. Where they do, appropriate safeguards are in place, such as the UK Extension to the EU–US Data Privacy Framework or the International Data Transfer Agreement.
How long we keep your information
- Enquiries that don't lead to a project: 2 years from our last contact
- Customer, project and financial records: 6 years, to meet tax and accounting requirements
- Website analytics data: 14 months, in line with our Google Analytics settings
How we protect your information
Our website uses encrypted (HTTPS) connections, and access to personal information is limited to staff who need it to deal with enquiries and projects.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct inaccurate information
- ask us to delete your data, where we don't need to keep it for legal reasons
- object to, or ask us to restrict, how we use your data
- ask us to transfer your data to another organisation
- withdraw consent at any time, for example by changing your cookie settings
To exercise any of these rights, email sales@eclipsemanufacturingsolutions.co.uk. We'll respond within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to resolve your concern first.
Cookies
We use cookies that are needed for our website to work and stay secure and, with your consent, cookies for analytics. You can change your cookie choices at any time. See our Cookie Policy for details.
Links to other websites
Our website links to other sites, including LinkedIn, Instagram, Made in Sheffield and the Guild of Master Craftsmen. We're not responsible for their content or privacy practices, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.